SAW Merch Pre-Selling
Taipei
When does the pre-selling for Taipei merchandise start and end?
The pre-sale for SAW merchandise in Taipei has now closed.
We sincerely appreciate everyone who participated!
For those who missed out, limited merchandise will still be available for purchase on-site from 12 PM to 6 PM.
When and where can I pick up my purchased merchandise?
-All purchased merchandise will be available for pickup at Zepp New Taipei (242, Taiwan, New Taipei City, Xinzhuang District, Section 4, New Taipei Blvd) on concert day, June 29, 2025, from 12:00 NN to 6:00 PM.
Who is allowed to pick up the merchandise?
-Only ticket holders will be allowed to enter the venue to pick up merchandise.
What do I need to bring to pick up my merchandise?
-To pick up your merchandise, please present the following: (Your order number or confirmation email and Valid ID)
What should I do if I’m located outside Taiwan?
-When checking out, please ensure that your current location is updated to Taiwan to facilitate your purchase.
What payment methods are accepted for the merchandise?
-Credit cards are accepted for all merchandise purchases.
What if I want someone else to pick up my merchandise on my behalf?
-An authorization letter is required if you wish to have someone else pick up your merchandise. Make sure they bring the letter, along with your order confirmation and their valid ID.
San Francisco
Pre-Order is now closed.
Los Angeles
Pre-order is now closed.
Toronto
PRE-ORDER IS NOW CLOSED.
Calgary
PRE-ORDER IS NOW CLOSED.
Vancouver
PRE-ORDER IS NOW CLOSED.
Temecula
PRE-ORDER IS NOW CLOSED.
Honolulu
PRE-ORDER IS NOW CLOSED.
Singapore
When does the pre-selling for Singapore merchandise start and end?
Limited Simula at Wakas merchandise are available for pre-order starting July 6 (12NN) to August 3 (12NN) SGT.
When and where can I pick up my purchased merchandise?
-All purchased merchandise will be available for pickup at Expo @ Arena Singapore (9 Somapah Rd, Singapore 487370) on concert day, August 24, 2025, from 10:00 AM to 6:00 PM.
Who is allowed to pick up the merchandise?
-Only ticket holders will be allowed to enter the venue to pick up merchandise.
What do I need to bring to pick up my merchandise?
-To pick up your merchandise, please present the following: (Your order number or confirmation email and Valid ID)
What should I do if I’m located outside Singapore?
-When checking out, please ensure that your current location is updated to Singapore to facilitate your purchase.
What payment methods are accepted for the merchandise?
-Credit cards are accepted for all merchandise purchases.
What if I want someone else to pick up my merchandise on my behalf?
-An authorization letter is required if you wish to have someone else pick up your merchandise. Make sure they bring the letter, along with your order confirmation and their valid ID.
Hongkong
Soon!
ELESBI FAQs
What is the pre-order process for the SB19 Lightstick Elesbi?
The SB19 Lightstick Elesbi is currently available for local delivery only.
The price is Php 3,250 (VAT inclusive).
When does the sale of the lightsticks begin?
Pre-sales for the lightsticks will start April 1, 2025 at 12 noon until further notice.
What is the delivery timeline for lightstick orders?
For the first 5,000 units sold, deliveries will commence within 1st to 2nd week of May 2025. This only applies to nationwide delivery within the Philippines.
How can I track my order status?
You be will receiving a tracking number via email or SMS once your order has shipped.
How long will it take to deliver orders exceeding the initial 5,000 units?
For orders within the Philippines, delivery may take 40 to 50 days.
Are there limits on the quantity of lightsticks that can be purchased?
A maximum of two (2) lightsticks is permitted per transaction or checkout.
Is international shipping available for the SB19 Lightstick Elesbi?
Currently, international sales and shipping are unavailable. Please wait for further announcements regarding availability.
Are there fixed shipping fees for local and international orders?
Yes, there are fixed shipping fees for local orders. Fees are calculated upon checkout.
Where can I find more information about shipping policies?
For detailed shipping information, please visit https://1zmerch.ph/policies/shipping-policy
What is the return and refund policy for the SB19 Lightstick Elesbi?
For details on returns and refunds, kindly refer https://1zmerch.ph/policies/refund-policy
What payment methods are available?
Credit Cards: Visa, Mastercard, JCB
Direct Debits: BPI, Chinabank, RCBC, UBP
eWallets: GCASH, Maya, GrabPay, ShopeePay