ELESBI FAQs
What is the pre-order process for the SB19 Lightstick Elesbi?
The SB19 Lightstick Elesbi is currently available for local delivery only.
The price is Php 3,250 (VAT inclusive).
When does the sale of the lightsticks begin?
Pre-sales for the lightsticks will start April 1, 2025 at 12 noon until further notice.
What is the delivery timeline for lightstick orders?
For the first 5,000 units sold, deliveries will commence within 1st to 2nd week of May 2025. This only applies to nationwide delivery within the Philippines.
How can I track my order status?
You be will receiving a tracking number via email or SMS once your order has shipped.
How long will it take to deliver orders exceeding the initial 5,000 units?
For orders within the Philippines, delivery may take 40 to 50 days.
Are there limits on the quantity of lightsticks that can be purchased?
A maximum of two (2) lightsticks is permitted per transaction or checkout.
Is international shipping available for the SB19 Lightstick Elesbi?
Currently, international sales and shipping are unavailable. Please wait for further announcements regarding availability.
Are there fixed shipping fees for local and international orders?
Yes, there are fixed shipping fees for local orders. Fees are calculated upon checkout.
Where can I find more information about shipping policies?
For detailed shipping information, please visit https://1zmerch.ph/policies/shipping-policy
What is the return and refund policy for the SB19 Lightstick Elesbi?
For details on returns and refunds, kindly refer https://1zmerch.ph/policies/refund-policy
What payment methods are available?
Credit Cards: Visa, Mastercard, JCB [Credit card payments are unavailable for now due to our system upgrade)
Direct Debits: BPI, Chinabank, RCBC, UBP
eWallets: GCASH, Maya, GrabPay, ShopeePay